IT Helpdesk Engineer

The SmartList
24 Aug 2017
21 Sep 2017
Contract Type
Full Time
Job Summary
We are looking to recruit a 2nd Line Helpdesk Engineer to work for a major UK based company out of the Dinnington office near Sheffield. You will be working on desktop/server support desk as well as other projects. This role will include working on our helpdesk, supporting our remote customers.

Job Description
You will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging of call's on to the helpdesk, via telephone or email, so a good telephone manor is essential.

The nature of the support calls can range from client desktop issues, to server administration and other deployment projects. A reasonable knowledge of the Windows operating systems is essential, along with a good networking understanding, and knowledge working with windows servers is preferred.

Core activities:

Dealing with 2nd line calls, directly from customers or escalated from 1st line
Support all customers' services in a professional manner
Self-audit all work and ensure it meets all applicable technical and operational quality standards
Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer
Respond effectively and appropriately to all customer requests and enquiries
High standard of English is required as notes on calls are critical to our customers
Complete work to agreed time scales
Confident and well-spoken phone manner
Comply with Health & Safety standards


Permanent role
Ability to take direction from supervisor / management and execute works in an efficient manner
Proactive in the resolution of engineering obstacles, conferring with supervisor
Customer focused with a professional outward attitude
Ability to learn new skills quickly with training.

Working week is 40 hours, Monday - Friday

Please click apply and attach your CV