Customer Service & Retention Advisor

£16,500 per annum
22 Aug 2017
20 Sep 2017
Contract Type
Full Time

A1 Comms has an exciting opportunity for a Customer Service & Retention Advisor to join their team based in Alfreton. You will be on a full time fixed term contract covering a 6 month period with the potential to become permanent and receive a salary of £16,500 per annum.

A1 Comms Group is one of the UK's foremost mobile phone and communication solution providers. Based in Derbyshire, we operate several high-end national brands, covering both the B2B and consumer retail market.

As a company that invests so much in innovation, whether that's our people, products or services, we're proud to lead progress within the industry.

As our Customer Service & Retention Advisor you will provide excellent customer service to existing and potential customers of and across our subsidiary brands. You will communicate through various mediums of contact including live telephone conversations, e-mail, postal and live chat.

Responsibilities of our Customer Service & Retention Advisor

- Maintain your personal and professional development to meet the changing demands of the role and to participate in appropriate training activities

- Undertake other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job

- Carry out responsibilities with due regard to the company's general operating policies, commensurate with the post and/or as detailed in the Company Handbooks, including those contained within the Staff Handbook and Health and Safety Manual

- Have, at all times, professional courtesy and respect for all management, employees, customers and suppliers of the company

- Delivering an excellent customer experience

- Achieving individual targets as set out by their Line Manager

- Following agreed processes at all times and ensuring that all rules, procedures and policies in the areas of risk and compliance are adhered to

- Ensure that quality commitments are upheld and re-enforced across all aspects of the role

What we're looking for in our Customer Service & Retention Advisor

- Excellent written and verbal communication and interpersonal skills

- Open and honest

- Positive attitude

- Professional at all times

- Computer literacy

- Objection handling

- Complaint handling

- Ability to work as part of a team supporting colleagues where necessary

- Ability to work under pressure

- Achieve passes in all role specific tests/assessments undertaken

If you feel you are the right candidate for the role as our Customer Service & Retention Advisor then please click ‘apply' now! We'd love to hear from you!