Customer Service Executive

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Location
Stafford
Salary
From £21,000 to £26,000 per annum
Posted
10 Aug 2017
Expires
14 Aug 2017
Customer Service Executive Department Reports to Sales Manager (Dale) then directors Customer Service Starting Date asap Job Specific Skills Required: Fast accurate keyboard skills. Sales & Customer service experience. Mathematics GCSE A- C English GCSE A- C Sales & Customer service training courses. A mind to work, positive vibrant attitude, clear concise professional sounding English spoken. Hours Monday to Friday 8am till 5pm, except Weds 7am-4.30pm (43 hours per week) Lunch Break 30 mins Hours per week 43 Position Statement To become part of a team taking incoming calls, upsell to existing and potential customers, processing orders & invoices, general secretarial work. Continue to build a constitution of being efficient, accurate, tidy, team player. This position requires accurate notes to be entered onto CRM system and clients to be followed up to give a WOW service. Product, System and Customer Service training will be provided. Performance Objectives 1. To impress customers with our diligence and care, processing orders and enquiries efficiently. To take 96% of incoming calls between the team and use the opportunity to bring in extra sales. Compliance Expectation 1. Operate in a way that promotes trust and a positive atmosphere with a clear focus and purpose to achieve personal and company goals. 2. Maintain respect for the company Ethos and management. Key Performance Indicators (KPI’s) Number of incoming calls taken. Value of extra sales. Roles & Responsibilities 1. Type orders into computer system. 2. Take incoming calls & process. 3. Secretarial work As required Plus other duties as assigned As required Tagged as: account management, client management, CRM, customer service This job was originally posted as www.totaljobs.com/job/75359397