Software Support Engineer
Software Support Engineer KeTech specialises in communication, information and detection technologies. As innovators and integrators of engineered solutions, developers of intelligent telecommunications software and suppliers of state-of-the-art detection products we work across a range of vertical markets including transport, industrial, security, public sector and detection. Position: Technical Software Support Engineer Location: Nottingham or Preston Job Type: Full Time, Permanent Hours: Hours will vary but initially will be on either an early / late shift pattern. Early shift (5am - 2:30pm), Late shift (2pm - 11:30pm) Salary: £18k - £20k On Call Shift Allowance and Time off in Lieu (for calls received) Benefits: Company Pension Scheme (enhanced contributions), 33 days paid annual leave (including bank holidays), Free on site Car parking, Company Performance Related Bonus, Annual Social Events, Free Refreshments, Industry Event Attendance, High Quality Technical Equipment, Opportunity to be involved in Innovation and Product Development Teams. About the role: The role of the Technical Help Desk Engineer exists to provide technical support to Customers who are using KeTech Software Products. Responsibilities: - Provide solutions in a timely manner for issues which may arise with any software products - Log and Track support calls in the designated system - Prioritise and escalate jobs as required to ensure customer satisfaction - Identify trends in the support calls and be instrumental in developing solutions - Identifying and fixing software bugs - Assist software team with the development and testing About you: - 'A' level or HE equivalent in Software Engineering or similar roles performed in past - C# software language and good understanding of software design methodologies - Work is usually performed in an office setting with the possibility of some on site visits - 'On call' shifts at night and weekends will be based at home You may have experience of the following: Technical Software Support Engineer, 1st Line Support, Software Support Engineer, Software Developer, Technical Support, IT Support Engineer, Application Support, IT Support, Software Engineer, Developer, Systems Administrator etc. This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.