Customer Service Representative

Recruiter
Brewster Pratap
Location
Chesterfield
Salary
20000.00 GBP Annual
Posted
29 Jul 2017
Expires
26 Aug 2017
Contract Type
Freelance

THE COMPANY:

Brewster Pratap are working with a business in Chesterfield to recruit a Customer Service Representative. My client has modern offices and are a fast moving, entrepreneurial company with a great team spirit across the whole business with an expectation of drive and commitment from all our employees. If you have the right experience and are a driven, ambitious individual looking to join a fast moving and successful business, with lots of opportunities then this could be the job for you.

My client offer excellent customer service and are well known for our specialist industry knowledge. They pride themselves on being the market leader in customer service and are growing rapidly and are looking for someone to join their dynamic team.

THE JOB:

To be the front line in Customer Service, working on individual accounts as part of a wider customer service team, ensuring that all customer requirements are met and achieved at the highest possible standard.

  • Sales order processing and tracking
  • First point of contact for any queries coming into the business
  • Query and credit processing
  • Process customer returns
  • Preparing bespoke quotation
  • Effectively manage incoming calls
  • Build sustainable relationships by listening and responding to customer needs
  • Provide expert knowledge on products and services
  • Handle complaints and provide appropriate solutions
  • Maintain knowledge and compliance of Health and safety
  • Maintain a safe working environment and encourage a culture of safety first
  • Carry out related task across all customer service functions, when and were needed to support the company business plan.
  • Adopt company vision and implement by ensuring the values are used.
  • To implement, encourage and foster a team culture that is always in the best interest of the company and its employees

THE PERSON:

  • Previous experience in a similar customer service / admin role
  • Knowledge and experience in customer service
  • Excellent IT skills, notably for excel

THE BENEFITS:

  • Free parking
  • Opportunity to work for a business who are growing
  • Chesterfield based company

Brewster Pratap Recruitment Group focuses on the recruitment of talent in South Yorkshire, West Yorkshire, North Yorkshire, East Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of recruitment and talent identification we would really like to hear from you. Please visit our website at for more information on Jobs or Recruitment.