Inbound Retentions Advisor

Interaction Recruitment plc
£18k - 19.5k per year + OTE £4,500
14 Jun 2017
13 Jul 2017
James Windle
Contract Type
Full Time

Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We operate within the Commercial, Industrial, IT, HR, Engineering and Local Government sectors.

We have a fantastic opportunity for Inbound Retentions Advisors to become part of an established and successful team within the vibrant city of Nottingham.

If you are driven to succeed, love the idea of sales, reward and recognition that truly reflects the efforts you put into your work, you will love working as a Retentions Advisor for our client. The basic salary is now an amazing £18,000 - with the opportunity to earn even more through our bonus scheme

New changes within the company:

  • Newly refurbished offices

  • Attractive bonus package

  • Increased annual leave

  • Earning potential of up to £24,688

The Role:

The Call Centre Representative role in the Retentions department is a customer-focused, sales position. It would see you receiving inbound calls from our clients existing customer base for a variety of reasons related to their warranties, resolving any concerns quickly and efficiently to retain that customer.

When managing these calls, your role and responsibilities would include delivering class-leading levels of customer service, talking them through next steps, putting them at ease, and ultimately, putting the customer at the heart of everything you are doing. You’ll demonstrate Accountability and Ownership, Customer Focus, and will Make It Happen.

The Successful Candidate:

  • A passion for sales

  • A natural ability to deliver a first-class customer service

  • Enthusiasm for working in a fast-paced, targeted environment

  • Excellent communication skills

  • Great team spirit!

Benefits of working within the Retentions department:

  • A competitive basic salary starting at £18,000

  • Salary increase after your first 6 months as a thank you for your work and efforts to date

  • Fantastic bonus scheme

  • Paid Training period would be during your first three weeks, Monday - Friday 9.00 - 17.30.

  • Annual Leave 33 days per annum, inclusive of bank holidays. Bank holidays are deemed standard working days so would need to be booked off.

In terms of working hours we operate fully flexible 37.5 hour contracts between 8am-8pm Monday - Sunday. This would include 1 in 12 Sunday’s and 3 in 12 Saturday’s

Please note that there is a thorough referencing process, which includes credit and criminal record checks.